Chrome Hearts – Frequently Asked Questions (FAQs)

1. What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, and other secure payment options available at checkout.

2. How long does shipping take?

Standard shipping typically takes 2.5 to 3 weeks after 2 – 3 days processing time, depending on your location. Tracking is provided once your order ships.

3. Do you offer express shipping?

Yes. Express options are available at checkout depending on your region.

4. How can I track my order?

You will receive a tracking link via email or SMS once your order has been shipped.

5. Can I change my order after placing it?

Changes can only be made within 24 hours of placing the order. After that, the order begins processing and cannot be modified.

6. Do you offer exchanges?

We only offer exchanges for size changes of the same style if the error is on our end.
If a customer selects the wrong size or item, we cannot process an exchange.

7. What is your return policy?

All sales are final. Returns are only accepted for items that arrive damaged or incorrect.
Full details can be found on our Return Policy page.

8. What should I do if I received a damaged or wrong item?

Contact us immediately at support@shopchromehearts.com with your order number and photos. We will fix the issue right away.

9. Are your products High Quality?

Yes — every item is sourced from trusted suppliers and undergoes strict quality checks.

10. Do you restock sold-out items?

Restocks vary depending on availability. You can sign up for restock notifications on the product page.

11. Do you ship internationally?

Yes, we ship worldwide.

12. What happens if my package shows as delivered but I didn’t receive it?

Please check with neighbors, your mailbox, security, or your local courier.
If still missing, email us so we can assist.

13. Can I cancel my order?

Orders can only be canceled within 24 hours of purchase. After that, cancellations are not possible or you still want it then there will be 15% cutting fees !

14. How do I know my size?

Please contact our support team they will guide you about your size !

15. What if the size doesn’t fit me?

We do not exchange sizes if the customer selected the wrong size. We ship exactly what was ordered.
Please check the size chart carefully before purchasing.

16. Do you offer wholesale?

At the moment, we do not offer wholesale or bulk pricing.

17. Is my personal and payment information secure?

Yes — we use encrypted checkout and secure payment gateways to protect all customer data.